Hey sweet things.
We are busy processing ALL previous orders and preparing for our Grand opening for our first store front.
Be kind, we are a super small team.
One woman handcrafting each and every order in small batches with top quality fresh ingredients. One woman packing + shipping each order with precision as well as one amazing woman handling all the customer service emails.
We appreciate your patience + support!
Processing is currently 14-21 business days.
Allow anywhere from an additional 3-5 business days for tracking to update once you receive your tracking number.
We do not offer refunds for gift cards upon checking out you adhere to these polices and no refunds can be placed unless in the 24 hour time frame after an order is placed.*
You will receive an email once your order is in preshipment.
This email will include your tracking number and confirmation of shipment.
*Business days means weekends and holidays are exempt*
If a coupon code is applied to your order wait times can be longer due to heavy influx in orders.
Please be mindful that if you choose a 1-3 day, 3-8 day shipping option this does not expedite your order from the usual processing + shipping time.
Once the item ships you will receive your order in the 1-3 (priority) or 3-8 (First class) day time frame. Whichever you chose upon checking out.
Upon checking out you agree to our terms of service, we are not responsible for missing packages due to postal services mishap.
Once we ship the item and it is and it shown USPS has the package in their possession all shipments are completely out of out control and we can not refund you or be held responsible for missing packages.
Upon checking out you agree to these terms.
If your order is shipped and undeliverable due to incorrect mailing address or an attempted delivery memo you will have to pay additional shipping costs for reshipping.
*The package will remain on hold until the payment is received.*
There is a cancelation fee for all subscriptions refunds.
Any order refunded order in the allotted 24-48 hour time frame will have a small restocking fee.
If you purchase a subscription and you only subscribe for the first month and cancel before the second month you will get a restock fee deducted from your refund.
Upon checking out on Filthycosmetics.com you adhere and consent to Filthy Cosmetics LLC Shipping Terms and policies.
I just sent an email how long until I hear back?
Customer service hours are Monday - Friday from 10am-5pm EST.
All emails are usually handled within a 24-48 hour time frame.
How Do We Handle Returns?
Due to sanitary reasons and the nature of the items no refunds can be issued, because that would be just gross.
*No refunds for sale orders*
*Exchanges for broken items or store credit as long as contacted within the 24-48 hours after tracking shows delivered.*
Is Everything Vegan?
YES! Filthy Cosmetics is extremely proud to be vegan + cruelty free.
All ingredients are ethically sourced + responsibly harvested.
Got More Questions ? Send me an Email.