Processing is currently 14-21 business days as we transition into our new facility and train our new filthy team members.
Allow up to additional 3-8 business days for tracking to update once you receive your tracking number.
*Upon checking out you adhere to these polices and no refunds can be placed unless in the 24 hour time frame after an order is placed.*
You will not receive an email after your order is processed.
You will receive an email once your order is in preshipment. This email will include your tracking number and confirmation of shipment.
*Business days means weekends and holidays are exempt*
If a coupon code is applied to your order wait times can be longer.
Please be mindful that if you choose a 1-3 day, 3-8 day shipping option this does not expedite your order from the usual processing + shipping time.
Once the item ships you will receive your order in the 1-3 (priority) or 3-8 (First class) day time frame. Whichever you chose upon checking out.
If your order is shipped and undeliverable due to incorrect mailing address or an attempted delivery memo you will have to pay additional shipping costs for reshipping.
*The package will remain on hold until the payment is received.*
There is a cancelation fee for all subscriptions refunds.
Any order refunded order in the allotted 24-48 hour time frame will have a small restocking fee.
If you purchase a subscription and you only subscribe for the first month and cancel before the second month you will get a restock fee deducted from your refund.
Upon checking out on Filthycosmetics.com you adhere and consent to Filthy Cosmetics LLC Shipping Terms and policies.
I just sent an email how long until I hear back?
Customer service hours are Monday - Friday from 10am-5pm EST.
All emails are usually handled within a 24-48 hour time frame.
How Often Do We Restock?
once every 2weeks.
How Do We Handle Returns?
Due to sanitary reasons and the nature of the items no refunds can be issued, because that would be just gross.
*No refunds for sale orders*
*Exchanges for broken items or store credit as long as contacted within the 24-48 hours after tracking shows delivered.*
Is Everything Vegan?
YES! Filthy Cosmetics is extremely proud to be vegan + cruelty free.
All ingredients are ethically sourced + responsibly harvested.
Got More Questions ? Send me an Email.