On March 26th we announced our closing of Filthy Cosmetics LLC .
We are not issuing any REFUNDS of any kind , for any reason.
We will remain open and take our last order on June 1st 2020.
All coupon code orders are expected to be processed before or around 30 business days.
we are trying our absolute hardest to get everyones order out as quickly as possible. However, as you may now
DUE TO THE DEVELOPMENTS OF THE GLOBAL CORONAVIRUS, COVID-19 , are vendors are delayed and courier services are showing delays as well, the entire chain of command has slowed down exponentially.
Please be patient as we are taking specific protocols to ensure the safety of our team and you & your items.
We appreciate all the continued support in our last days, we have received over 1,000+ orders in under 2weeks since announcing our closing. Please be mindful that we are a team of 3 people and handcraft each item in small batches.
WE DO NOT HAVE A 2 DAY SHIPPING OPTION , THE SHIPPING SPEED YOU CHOSE AT CHECK OUT IS APPLIED ONCE THE COURIER HAS YOUR ORDER IN THEIR POSSESSION. THIS DOES NOT BYPASS OUR PROCESSING TIMES.
Please use your store credit prior to the closing of our store.
Only one coupon can be used at a time.
---BUSINESS DAYS EXCLUDE HOLIDAYS AND WEEKENDS---
You will receive an email from us once your package is beginning the shipment process.
*When tracking shows "Pre-Shipment Info Sent to UPS" it can mean:
- The package could still be in the seller's possession.
- The package could have been dropped off and is still being held/sorted by USPS.
- The package could have been sorted by USPS and sent off without being scanned.
Please be sure to put "APT # __". No plain number or your order is likely to be returned to us. The third party system will not recognize that the plain number is indeed an APT #.
I used a coupon code will that make my processing time slower?
If a coupon was applied, due to influx in orders your processing times will be longer.
I chose priority shipping. Doesn’t that mean my order will come faster?
No. Depending on when you checked out,
( Holiday, If a coupon code was applied, or if your order was placed on a a weekend) your processing times could differ.
Once your items have been shipped, your shipping speed will be applied by the mail carrier and option you chose at checkout.
ANY CUSTOMS FEES THAT ARRISE ONCE IT REACHES YOUR COUNTRIES POSTAL OFFICE WE ARE NOT RESPONSIBLE FOR.
My product arrived broken. What can I do?
All Filthy Cosmetic products are packed with the utmost care: therefore, Filthy Cosmetics is not responsible for mishandling of product by the shipping carrier.
If a product arrives broken you must contact your local UPS and file a claim with your tracking number. All shipments have between $100 - $150 of insurance.
Send us an email with a photo of your broken products within 24 hours of shipment showing delivered and we can walk you through the process of filing a claim.
Once we ship your order and it has been scanned and confirmed to be in possession of the UPS we are no longer liable for the package.
We cannot issue refunds or be held liable for missing packages.
We are not responsible for delivery delays due to inclement weather, if a package is not able to be delivered due to address errors, or other unforeseen shipping courier related delays.
Upon checking out you agree to these terms.
Can I get a refund for my order?
Due to the closing of our store , we are not accepting any refunds once the order is placed.
We do not issue refunds once the order has been shipped out for sanitary reasons. We do not offer refunds for gift cards or sale orders.
If there is an issue that we deem responsible for whatever reason we will gladly rectify to ensure our customers are satisfied.
NO RETURNS FOR REASONS SUCH AS;
Products did not work well with skin type, (we strive to ensure each customer has an exceptional experience however everybody has unique skin needs and concerns, please read through the ingredient list to ensure you have no allergies to ingredients).
You didn't input your address correctly, Or you simply no longer need the items. ( We handcraft each item to order)
If your order was sent back to us due to refusal of acceptance you will not receive a refund.
Please email us at firstname.lastname@example.org for any further questions.