Shipping and Return FAQs
I just placed my Filthy Cosmetic order. When will I receive it?
AS OF 2-20-20 OUR PROCESSING WITHOUT A COUPON CODE IS 5-10 BUSINESS.
---BUSINESS DAYS EXCLUDE HOLIDAYS AND WEEKENDS---
You will receive an email from us once your package is beginning the shipment process.
*When tracking shows "Pre-Shipment Info Sent to UPS" it can mean:
- The package could still be in the seller's possession.
- The package could have been dropped off and is still being held/sorted by USPS.
- The package could have been sorted by USPS and sent off without being scanned.
Please be sure to put "APT # __". No plain number or your order is likely to be returned to us. The third party system will not recognize that the plain number is indeed an APT #.
I used a coupon code will that make my processing time slower?
If a coupon was applied, due to influx in orders your processing time could be around 10-16 business days.
I chose priority shipping. Doesn’t that mean my order will come faster?
No. Depending on when you checked out,
( Holiday, If a coupon code was applied, or if your order was placed on a a weekend) your processing times could differ.
Once your items have been shipped, your shipping speed will be applied by the mail carrier and option you chose at checkout.
ANY CUSTOMS FEES THAT ARRISE ONCE IT REACHES YOUR COUNTRIES POSTAL OFFICE WE ARE NOT RESPONSIBLE FOR.
My product arrived broken. What can I do?
All Filthy Cosmetic products are packed with the utmost care: therefore, Filthy Cosmetics is not responsible for mishandling of product by the shipping carrier.
If a product arrives broken you must contact your local UPS and file a claim with your tracking number. All shipments have between $100 - $150 of insurance.
Send us an email with a photo of your broken products within 24 hours of shipment showing delivered and we can walk you through the process of filing a claim.
Once we ship your order and it has been scanned and confirmed to be in possession of the UPS we are no longer liable for the package.
We cannot issue refunds or be held liable for missing packages.
We are not responsible for delivery delays due to inclement weather, if a package is not able to be delivered due to address errors, or other unforeseen shipping courier related delays.
Upon checking out you agree to these terms.
Can I get a refund for my order?
Once the order is placed , you can reach out within 24 hours for a refund. After the 24 hour grace period your order can NOT be refunded.
We do not issue refunds once the order has been shipped out for sanitary reasons. We do not offer refunds for gift cards or sale orders.
If there is an issue that we deem responsible for whatever reason we will gladly rectify to ensure our customers are satisfied.
NO RETURNS FOR REASONS SUCH AS;
Products did not work well with skin type, (we strive to ensure each customer has an exceptional experience however everybody has unique skin needs and concerns, please read through the ingredient list to ensure you have no allergies to ingredients).
You didn't input your address correctly, Or you simply no longer need the items. ( We handcraft each item to order)
If your order was sent back to us due to refusal of acceptance you will receive a 50% refund.
Please email us at firstname.lastname@example.org for any further questions.