Shipping and Return FAQs
I just placed my Filthy Cosmetic order. When will I receive it?
HOLIDAY PROCESSING IS 10-12 BUSINESS DAYS.
THIS INCLUDES BLACK FRIDAY - CYBER MONDAY ORDERS.
Normal Processing for a Filthy Cosmetic order is 3-7 business* days.
You will receive an email from us once your package is beginning the shipment process.
From that point on please allow 2-3 business days for your tracking number to show accurate updates.
*Business days are Monday-Friday and exclude holidays.
*When tracking shows "Pre-Shipment Info Sent to USPS" it can mean: - The package could still be in the seller's possession. - The package could have been dropped off and is still being held/sorted by USPS. - The package could have been sorted by USPS and sent off without being scanned.
Please be sure to put "APT # __". No plain number or your order is likely to be returned to us. The third party system will not recognize that the plain number is indeed an APT #.
I used a coupon code will that make my processing time slower?
If a coupon was applied, due to influx in orders your processing time could be around 7-10 business days.
I chose priority shipping. Doesn’t that mean my order will come faster?
Our processing time for all orders (coupon codes are exempt) is 3-7 business days.
Once your items have been shipped, your shipping speed will be applied by the mail carrier and option you chose at checkout.
ANY CUSTOMS FEES THAT ARRISE ONCE IT REACHES YOUR COUNTRIES POSTAL OFFICE WE ARE NOT RESPONSIBLE FOR.
My product arrived broken. What can I do?
All Filthy Cosmetic products are packed with the utmost care: therefore, Filthy Cosmetics is not responsible for mishandling of product by the shipping carrier.
If a product arrives broken you must contact your local USPS and file a claim with your tracking number. All shipments have between $100 - $150 of insurance.
Once we ship your order and it has been scanned and confirmed to be in possession of the US Postal Service we are no longer liable for the package. We cannot issue refunds or be held liable for missing packages. We are not responsible for delivery delays due to inclement weather, if a package is not able to be delivered due to address errors, or other unforeseen shipping courier related delays.
Upon checking out you agree to these terms.
Can I get a refund for my order?
Please email email@example.com
Due to the content of the packages, we are unable to issue an of the product/s.
If there is an issue that we deem responsible for, we will deduct a stocking fee of in the amount of shipping dollars.
Please allow 7-14 business days for funds to clear in your account.
We do not issue refunds once the order has been shipped out for sanitary reasons. We do not offer refunds for gift cards or sale orders.
NO RETURNS FOR REASONS SUCH AS;
Products did not work well with skin type, (we strive to ensure each customer has an exceptional experience.)
You didn't input your address correctly, Or you simply no longer need the items. ( We handcraft each item to order)
If your order was sent back to us due to refusal of acceptance you will receive a 50% refund.
I need to cancel my subscription service. What happens now?
If you purchase a subscription and only subscribe for the first month and cancel before the second month you will get a restock fee of 10% or shipping fees deducted from your refund.
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